I’ve been a DirectTV customer for over 6 years paying about $100.00 a month for services. I’ve recently switched to FiOS and called DirectTV to disconnect my account. Imagine my surprise when I was told that:
1) The replacement DVR I bought for $200.00 is considered “leased equipment” that must be returned to them. This is a tremendous rip-off. It was never disclosed to me that I purchasing “leased equipment” at the time and I certainly wouldn’t have paid $200.00 for something that I would not own.
2) When I replaced the DVR, they activated a two year agreement. Keep in mind, I’ve been a customer for 6 years at this point and have NEVER had an agreement with them. They said the agreement was disclosed to me on my next bill after the activation. We use online bill pay so we did not see, nor do I think I would have noticed it on a bill had they sent it (who reads the small print on every bill they get). Also, it is unethical business practices to disclose a new agreement to someone 30 days after the transaction and activation. I can promise you I would not have agreed to a 2 year contract for satellite TV services which I have always purchased on a month to month basis for 6 years.
The end result: I have have to ship them back a box I paid $200.00 for AND I have to pay a $360 cancellation fee. Even when talking to a supervisor I could not get them to budge on this.
I will never be a DirectTV customer. I would warn anyone considering them to stay far away.
UPDATE: May 8, 2009 – It turns out that Directv never cancelled my service! I had to call and go through the process and now I have an additional two months of charges to dispute! This company is a fraud. I’ve filed a better business bureau complaint. I would encourage you to as well.