Comments on: Death of a Kindle (is the Kindle Krap?) http://www.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/ Technology, Security...Obscurity Fri, 13 Jan 2012 21:12:36 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Jenny http://www.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-122249 Jenny Sun, 23 Aug 2009 17:34:19 +0000 http://blog.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-122249 Thank you for posting this - my kindle is now happily restored from doorstop mode. Thank you for posting this – my kindle is now happily restored from doorstop mode.

]]> By: Benn http://www.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-70641 Benn Fri, 22 Aug 2008 20:12:41 +0000 http://blog.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-70641 My Kindle was damaged-- it's still not clear to me how-- and now the screen no longer works. But guess what? Amazon has quietly changed their policies in the last several weeks and will now no longer replace damaged Kindles. And to make matters worse, they do not have a repair program in place. So, a mere month after getting this for a 40th birthday present, I've got a $350 brick on my desk. Thanks, Amazon! My Kindle was damaged– it’s still not clear to me how– and now the screen no longer works. But guess what? Amazon has quietly changed their policies in the last several weeks and will now no longer replace damaged Kindles. And to make matters worse, they do not have a repair program in place. So, a mere month after getting this for a 40th birthday present, I’ve got a $350 brick on my desk. Thanks, Amazon!

]]> By: Administrator http://www.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-23405 Administrator Sat, 12 Jan 2008 01:08:14 +0000 http://blog.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-23405 Thanks for the update Brad. I think we've isolated that the device crashes and becomes inoperable if it encounters a high ASCII character. That was the issue I had with the book I downloaded as well, thought it was not downloaded from Amazon. It appears there may be some character that when converted makes the Kindle Krash! Hopefully Amazon will fix this and prevent other users from being frustrated (if they can get the device as others I know have been waiting for almost a month). Thanks for the update Brad. I think we’ve isolated that the device crashes and becomes inoperable if it encounters a high ASCII character. That was the issue I had with the book I downloaded as well, thought it was not downloaded from Amazon. It appears there may be some character that when converted makes the Kindle Krash!

Hopefully Amazon will fix this and prevent other users from being frustrated (if they can get the device as others I know have been waiting for almost a month).

]]> By: Brad http://www.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-23402 Brad Sat, 12 Jan 2008 01:00:37 +0000 http://blog.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-23402 Brad here again - here is how my issue was resolved. After waiting three plus weeks for a replacement kindle, the new one had the same problem as the first. So, I figured it was a software, not hardware problem. Turns out the software problem was specific to one of the e-books (Terrorist by Updike). I removed that book via Content Manager, did a hard reset, and the problem went away. Amazon refunded the purchase price of the book. So, the replacement of the device was unnecessary. Too bad the Amazon support people did not figure this out on the first three support calls. p.s. that e-book is no longer for sale at Amazon - only the paper edition. Brad here again – here is how my issue was resolved. After waiting three plus weeks for a replacement kindle, the new one had the same problem as the first. So, I figured it was a software, not hardware problem. Turns out the software problem was specific to one of the e-books (Terrorist by Updike). I removed that book via Content Manager, did a hard reset, and the problem went away. Amazon refunded the purchase price of the book. So, the replacement of the device was unnecessary. Too bad the Amazon support people did not figure this out on the first three support calls.

p.s. that e-book is no longer for sale at Amazon – only the paper edition.

]]> By: Brad http://www.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-20937 Brad Mon, 24 Dec 2007 22:53:03 +0000 http://blog.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-20937 I had the exact same issue in the middle of a book. Two calls to support have not yielded an answer. Their promises of a prompt resolution were no kept. Like you, I had hoped to settle back and do some reading over the holidays. That's shot now. If I don't get an answer from Amazon by Wednesday, the whole thing is going back, with an insistence on a full refund of the may book purchases I have already made. Very disappointing. I had the exact same issue in the middle of a book. Two calls to support have not yielded an answer. Their promises of a prompt resolution were no kept. Like you, I had hoped to settle back and do some reading over the holidays. That’s shot now. If I don’t get an answer from Amazon by Wednesday, the whole thing is going back, with an insistence on a full refund of the may book purchases I have already made. Very disappointing.

]]> By: Administrator http://www.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-18420 Administrator Thu, 06 Dec 2007 13:31:21 +0000 http://blog.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-18420 That worked! I didn't know there was a reset button as I figured if there were that would have been the first thing that several tiers of Amazon Kindle support would have had me do. Thanks! Matt That worked! I didn’t know there was a reset button as I figured if there were that would have been the first thing that several tiers of Amazon Kindle support would have had me do.

Thanks!

Matt

]]> By: Steve Hemphill http://www.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-18372 Steve Hemphill Thu, 06 Dec 2007 07:25:44 +0000 http://blog.devost.net/2007/12/06/death-of-a-kindle-is-the-kindle-krap/#comment-18372 Did you reset it? Under the battery cover, there's a little hole marked Reset. Poke a bent paper clip into that. Did you reset it? Under the battery cover, there’s a little hole marked Reset. Poke a bent paper clip into that.

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